As an online store operating throughout the European Union, we respect consumer rights and provide the option to return products purchased from us. If for any reason you are not satisfied with the product you purchased, you have the right to return it within 14 days from the date of receipt of the package.
Please note that the product must be in undamaged condition and must not show any signs of use.
Please note that some products are made to measure and are non-returnable. In such cases, information about the inability to return is clearly indicated on the product page. Before purchasing such a product, please make sure it meets your expectations.
You can return products purchased from us if the following conditions are met:
- > The purchase was made by a private individual, i.e., a consumer.
- > No more than 14 calendar days have passed since the receipt of the package.
- > The product was not made to order according to your specifications.
We do not accept returns if:
- > The purchase was made by a commercial company, association, authority, or other institution.
- > The purchase was made by a self-employed individual for professional purposes.
- > The product was manufactured on an individual order basis, as indicated in the product description.
- > More than 14 calendar days have passed since the receipt of the package.
Preparing the Return Package
- Carefully pack the product
Use, if possible, the original packaging and appropriate protective materials to avoid damage during transportation. In case of damage during transit, we will not be able to refund the full value of the product. - Fill out the return form
Please send the completed form to our email address: info@akke.store. - Send the package to us
The product must be returned promptly, and no later than 14 days after the notification of cancellation of the sales contract. Please note that we do not accept packages sent as cash on delivery or with a delivery notice. The return address is:
AKKE sp. z o.o.
ul. Zielona 5
34-116 Spytkowice
POLAND - Refund
After receiving the package, our staff will carefully inspect the condition of the product. If everything is in order and the product is undamaged, the refund will be processed within a maximum of 14 days from the date of receipt using the same payment method you used when placing the order.
Important Information
- > Please ensure that the product is well protected during transit.
- > Only ship the product after contacting us.
- > Please be patient – we typically respond within 12-48 hours on business days.
SAMPLE CANCELLATION FORM
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RETURN FORM
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Name and Surname: _________________________________________
Address: __________________________________________________
_________________________________________________________________
Email address: ____________________________________________
Phone number: _____________________________________________
Order number: _____________________________________________ Purchase date: ____________________________________________
Returned products / Quantity:
_________________________________________/_________________
_________________________________________/_________________
_________________________________________/_________________
_________________________________________/_________________
_________________________________________/_________________
_________________________________________/_________________
_________________________________________/_________________
Additional comments: ______________________________________
_________________________________
I acknowledge that I have read and understood the return conditions specified in the Store Policy.
Signature: ________________________________________